It's run by three widowed Vor ladies with blue hair and bad attitudes, one of whom still hasn't forgiven the other two for that paperweight order. They bicker endlessly about the petty cash accounting and the state of the receipt-book and whose turn it is to call the lady who does up the Imperial Crest Tea Towel Embroidery Kits and explain again that they're still getting complaints about the grade of floss she's using (the embroidery kits lady yaks and yaks and yaks and dealing with her will easily eat up a morning....)